Angry and still not classified as overindebted

This is the letter received from Absa stating no resolution or response was received from my side. What utter nonsense . I called the tracers and tried to make arrangements and was told I had the option of paying over 50k and paying of the test whereby I stated that I couldn't afford it my only hope was to get help via Hello Peter. My mother was never contacted ever she would have told me if she was. Where is this information coming from and why am I told I made no effort to contact and make arrangements. I have telephone proof as our company keeps records of all calls made. Yes I spoke to a guy named Conrad who was supposedly incharge of my account but he told me the same thing....pay over 50k as a deposit and pay the rest off over 6 months or the entire over 101k over 12 months which came to over 8k a month which is not even my wages q month. Absa you are ridiculous. How can I get any help if your demands are impossible to meet.

See letter received. 11 July 2019

Dear Mrs. Hendricks

Our Reference: C-***2

The abovementioned matter refers.

We confirm that the investigation into your complaint has been completed and we would like to respond thereto as follows:

Summary of complaint:

You state in your complaint that you are not able to pay the arrangement amount offered by the bank ad want the bank to review the amount offered.

Our consideration of the matter:

The matter was referred our Vehicle Collections department for investigation and feedback. They have advised as follows:

The current balance on account R 101,365.51, and the contract term has expired.

Account came into legal on 16/4/2019 when terminated from debt review due to non-payments.

Our External Debt Collector’s made contact with your mother, but they did not want to give the bank your new contact details or address. From the notes on the banks system no contact or arrangement could be traced.

The following payments were made on the account:

12-05-2018 R 700.00 04-07-2018 R 700.00 04-09-2018 R 700.00 30-10-2018 R 350.00 20-12-2018 R 500.00 16-01-2019 R 500.00 30-04-2019 R 300.00 20-05-2019 R 300.00 29-05-2019 R 300.00

You missed payments for June 2018, August 2018, November 2018, February and March 2019.

Based on the above the bank is unable to reduce or accept a lower arrangement based on the above payment history on the account and outstanding balance of R 101,365.51

Further recourse:

You are entitled to pursue the matter through to the Ombudsman for Banking Services.

The details of the Ombudsman for Banking Services are as follows:

Telephone: *** Fax: (011) 838 - 0043 Share call: *** E-mail: *** Website: www.obssa.co.za

Postal address: PO Box 87056 Houghton 2041

Regards,

Daphne le Grange Specialist Case Managers Customer Value Management

T +***7 F +***8 Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa www.absa.africa