Angry and dissapointed

I app**** for a credit card online and got approved ,i then sent the documents that were asked , 3 months payslip,3 months bank statement, id copy and a proof of address not later than 3 months and i called then today as they said my verification was then declined ,i dont understand because they even called me..Why cant absa let you go to a nearest branch for verification seemingly everybody fails the verification process