ANGRY

Poor customer service is an understatement when it comes to ABSA VEHICLE FINANCE.

They simply don't know what they are doing. What annoys me the worst is that they are now affecting my Credit Score. You ask for a simple thing, instead of being straight and firm they give you assumptions. I laid a complaint on 17/02/2022, Assistant VP rep**** advising that he will investigate and get promised to call me by the 21/02/22, it was not done. On 22/02/2022, he calls with totally different thing, answered to his questing thinking he will address my email. To my surprise, call ended but promised to call again. 30minutes later he sends and email addressing what he was talking about, intentionally ignoring my email.

Everytime I call i get different answers, what he told me today is different to what the consultant told me yesterday, nonetheless, its not what i asked for from him, he should be addressing my complaint. I can't wait for the day i pay off and have NOTHING to do with ABSA.