And You Call that Service

In July 2018 I was contacted by Absa Card Division, offering to upgrade my Credit Card to Premium Credit Card. I accepted the offer and after giving all my details required, including delivery branch (which I specifically requested it to be Absa Bank Verdi Center in Randburg), the call was ended. About 2 x weeks later, I received a sms from Absa Bank, stating that my Credit Card is ready for collection at Absa Bank Rivonia branch (Really, I never go in that direction and what is the point to select a branch, if you just choose any other branch). I proceeded to contact Absa Bank Rivonia, got transferred to Customer Service Manager (Trisha) and explained to her what had happened and requested that the card be re-routed to the Absa Bank in Verdi Center, Randburg. She immediately responded that she can do nothing about it (what poor customer service is this?) and gave me a number for card division to phone myself. The number she gave me was ********** . I phoned the number and was assisted by some or other lady (just can't remember her name) and after holding on for more than 40 minutes (truly bad customer service, could she not have offered to phone a "premium" client back), I was told everything was resolved and the card will be at Absa Bank Verdi Center within 2 x weeks. Well, we are all busy people and time just gets away from us, but surprise surprise, on the 05 September 2018 and the 12 September 2018, I received the same sms saying: "Your ABSA card is ready for collection at RIVONIA." and since then, all has gone quite (Is your phones not working any more?) Now I ask you, if this is how Absa treats their clients and on top of that, a "premium" client, then what is the point of banking with Absa? I do have a credit card with another institute, and I can assure you, Absa is well behind in terms of delivering any form of customer service. Please can someone sort this out and get my card to Absa Bank in Verdi Centre (for in case you do not know the address of your own branch, its Shop 1 Verdi Center, Cnr Byers Naude and Vincent Road, Blackheath, Randburg). This is the only branch worth its salt and the staff (and their customer service abilities) is world class. Please can you sort this out!!!!!!!!!!! P.S. Just for in case any one is wondering, NO I still have not received my credit card.