********* and unprofessional conduct

I was called by the consultant and she promised me everything is sorted and Friday at 8am I will get a call and the manager will deal with the matter because they can't back date to July . Today still nothing only a call from the social media team to say matter has been concluded. I told them not and they say they will do teams on Monday at 10am because they need to go investigate. A promised with ABSA is a lie no truth to it