And so the poor service from Absa Business Bank continues ...

When you want the change the signatories on a Business Account, you have to comply to a whole list of requirements. This process can take up to 2 months if you're lucky. In the mean time, business has to continue, no matter how hard it is to get the banking issues sorted out.

And THEN, the previous signatory, WHO HAS LEFT THE ORGANISATION, STILL HAS THE ABILITY TO SIGN INTO THE BUSINESS ACCOUNT, after the request included SPECIFIC INSTRUCTIONS TO REMOVE THE PERSON!

On top of that, if you need access to the online debit order system. Online if you log on, you log on to Absa Access, but apparently it is called Business Integrator (nobody at Absa knew what system I was referring to when I asked about Absa Access). The requirements for access to this system apparently is different from the requirements to become a signatory.

I have been with the organisation for 7 MONTHS now, and this process has still not been concluded!! What a disappointment the service at Absa Business Bank has been! Especially if you consider the Absa Business Bank structure where an organisation is assigned to a Business Banker.