*********** and client horrible service

On 24 July I rep**** to an email that sent me my credit card statement instructing Absa to close the credit card. On 25 July I received this response from Shene Wells/Welsh: "Reference No: C-***3 Client Code: DILIKNH001 Thank you for your email. Kindly note there is a credit balance on the credit card please advise to which account the funds has to be transferred to upon closure..." The credit card remains open, instead they charged monthly fees which I now refuse to pay. In this month long back to back (daily) I stated the account must be closed before end July to avoid these monthly charges. Now Private Banking asked me to call the Credit Card Division for the fee write off. Why did they string me along for the whole month if this was beyond them? I want those charges reversed, the credit card closed and get a paid up letter. It's not my fault that the first person to respond did not give me a settlement amount and flag the account for closure. I am a client not an Absa employee.