GO
Gys O

1 reviews | Active since Jun 2025

26 May 2022, 17:41

And again.

Was instructed to contact Private because my debit card was about to expire. Getting the card replaced was a mssion on its own, please refer to hellopeter.com/absa/reviews/can-absa-private-ever-get-it-right-***

On the old card my dialy limits were set and for some reason, these were not transferred to the new card with the new card seeminly running on defaults.

I was left stranded at the POS.

It would have been beneficial, for both parties, if the default limits were communicated, especially because I had to physically visit Northgate, without Private facilities, to collect the card. And yes, this almost took an hour because only two 'customer service' reps in attendance, with one leaving for lunch and not being replaced.

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Replies (1)
Absa
Absa's reply27 May 2022, 08:42
Official
Dear Gys Olwage Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***8. Kind regards,Group Customer CareRezona Louw