An upset Absa customer

Absolutely disgusted with how Absa has been of late. My cousin lost his job in 2020 and couldn't pay for the car hence the car was taken back by the garage. Now he is working again and has since tried to use his Absa account and till this day he has not been able to access the money in the account. Nobody seems to know, all they say is they've sent an email to head office and mind you he doesn't have a car now which means he has to take taxis everyday to try and access his money. I am beyond disgusted by this from such a huge bank that cannot assist their customer.