RA
Robyn A

1 reviews | Active since Jul 2016

01 Jul 2016, 12:28

An endless struggle

<p>ESTATE LATE: AA SMIT</p> <p>POLICY NUMBER: ********** 976</p> <p> </p> <p>On the 22nd of April 2016 Absa Life confirms by telephone that the abovementioned policy has already been paid on the 18th of April 2016 and that they will send proof of payment as soon as possible. </p> <p> </p> <p>A few weeks went by and still no payment or proof of payment was recieved.</p> <p> </p> <p>On the 10th of May 2016 I sent an email to ********** requesting proof of payment. This email was followed by 4 other emails that was sent on the 1st, 6st, 21st and 30th of June 2016 requesting same.</p> <p> </p> <p>As yet I have still not recieved any confirmation of payment. </p> <p>I urgently await confirmation in order to bring this matter to a close. </p>

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Replies (1)
Absa
Absa's reply04 Jul 2016, 09:35
Official

Dear Customer

Thank you for bringing this matter to our attention.

Please provide me with a policy number, account number or ID number to enable me to log a formal complaint for you.This will be escalated to the relevant business unit to investigate and resolve.

Kind regards

Claudette Lewis

Best regards,