MM
Melusi M
1 reviews | Active since Dec 2020
30 Dec 2020, 23:58
amount reserved and not released after reversing transaction
2 months ago I made a card payment and reversed it on the same day and now the amount of 1500 is now reserved but not available, I've been to the branch twice and emailed them with no response how is it possible that money disappears from my account
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Absa's replyOfficial
31 Dec 2020, 08:06Dear Melusi Mgwenya Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***5 Kind regards,Rezona Louw Group Customer Care
Absa's reply31 Dec 2020, 08:06
Official
Dear Melusi Mgwenya Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***5 Kind regards,Rezona Louw Group Customer Care