Amending client details without consent

Good day, My credit card cycle date was changed without my consent / agreement have called your credit card department and No have been able to provide me with the reason why my details were changed without my consent. My Account was debited R3000 due to this changes without me know. My account have been closed on the 13th of every suddenly In January it have been changed to 7th why? Why would you consultant changed my details without me been agreement with those changes ?All client have bee protected by POPI and your consult just went to my account and amend my details. As per mail below (***ca) have doesn't this amendment and she was ask to provide reason why this changes were done but to date no feedback have been provided to me. I want reason why my account cycle date was changed without my agreement, I take this matter very seriously that your employee can to changes on client profile without consultation with client ! I am sure the awareness under POPI that my details should be protected. Please mail below from your consultant: ********** From: Bongi Lekgatlhela (ZA) [mailto:***ca] Sent: Saturday, 07 January 2023 11:57 To: ***ca Cc: Sbu Radebe <***> Subject: cycle

Good day *** Please assist as were you got the request to change the client cycle date for payment client need feedback asap Thanks b

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