lK
linz K

1 reviews | Active since Sept 2015

17 Sept 2015, 13:13

amazing service

I came into ABSA frustrated after receiving absolutely shocking service from FNB. As I walked in I was greater by a very friendly lady who asked me how she could help. I said I would like to open an account. She showed me where I could sit and took the time to fetch a chair for my husband. I was helped by<br> Lerato Tshabalala who astonished me with her compassion of listening to my experience I had at FNB. She handeled the situation so professionally, not discriminating FNB nor thier staff. I would highly recomend. ABSA should be be proud to have her in thier team. All service providers should take a page out her book. I am still a little shocked at how we'll she presented helself, I lost all hope in customer service. <br> <br> THANK YOU Lerato Tshabalala for make a very negative experience so pleasent.

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Replies (1)
Absa
Absa's reply17 Sept 2015, 14:22
Official
Hello lululinz,


It is indeed pleasing to receive complimentary remarks about staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention.

Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd