Amature and appalling service!!

I received the worst amateurish service from an insurance provider in my life. A car rolled into my home and caused damages to the property. I called the call centre on the 27th and first spoke to Poitsima ( around 9:40am). I explained the situation and she said that they will send a service provider out the same day, and that i will receive an sms and an email with my claim number and confirmation, claim no ***. She also asked that I send all supporting documents and info which I did. During the call she was quiet for long periods without saying a single word, I literally had to tell her to say something. I waited until 12:30 and never received any confirmation communication of my claim.

I then called back around 12:30 and spoke to Shoki, who then said that they can't assist as there is not service provider in that area and that I will have to get my own!! How the hell did the 1st agent not tell me this!!! Why did noone contact me?? Then she placed me on hold for a long period only to blind transfer me to someone else!!! What unprofessional service!! What kind of amature service are you running there? It sounds like noone is trained. She transfered me to Vaughan, I had to explain again, and he apologized on the previous agent's behalf and tried to take control of the situation. Before I forget - I also received an sms saying that a service provider from KZN will contact me to assist , the property is in Plettenberg Bay!! Vaughan said I must ignore the sms.

I emailed the quote yesterday and received an out of office from Vaughan that he's back 11 Oct. I copied ***n I received no confirmation of receipt of my email, just went into a black hole!! I sent another follow-up this morning. What the hell is happening there??? This is not how professional insurance service providers operate.

I will definitely change insurance providers after this claim has been processed.

Craig