MB
Mepho B

1 reviews | Active since Jun 2021

10 Jun 2021, 16:16

Amalgamated Bank for fools

Hello Peter. We have had one of the worst experiences with ABSA banks business bankers. Our company was registered with its registration number for a name whilst we sorted out a dispute with CIPC regarding a name. We sent emails after emails to our allocated business banker seeking advice on changing the address and name of company. Our emails are never returned. It takes weeks for our business banker to respond to us. We even have to go as far contacting her colleague to get a service.

We now need advice from our banker of 3 years regarding revolving credit facility and how we can apply/requirements etc. We cant even get hold of our business banker so we cant ask her directly. We therefore resorted once again to engaging her colleague this morning. We are yet to receive an application form.

How else will we get service from our bankers? This is ridiculous.

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Replies (1)
Absa
Absa's reply11 Jun 2021, 09:07
Official
Dear Mepho Bhengu Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .  The reference number to your complaint is C-***6 Kind regards,Rezona Louw Group Customer Care