Am soo disappointed

Am honestly moving my account from ABSA. I can't believe how hard it is for me to get assistance from this institution. I needed help and still do but no one takes accountability to assisting me . everyone gives you a number I have to call or send ask me to send an email. No cares about the urgent nature of my problem. Am told to email disputes and they don't have a number you can call to follow up. I just want them to verse funds. The spirit of unwillingness is when someone is saying there is nothing we can do you have to wait.