always I get bad service

I app**** for a cheque account and on Friday I received an e mail for a provisional approval and at the bottom it stated that I had to go to a nearest Absa to up my fica ' financial intelligence center act ' I give her my I'd and a copy of my cell c statement, she tells me that it has be accompanied by the first details that appear on an e mail of the statement but when I was applying for the cheque account I used the same document. Worse thing is that your statements from Absa that I receive via e mail when I take it to financial services I don't get the problem I got there ' she need to put her self on customer shoes ' I always get poor service when I being assisted by her if im visiting that branch.