Always an issue with ABSA

I opened a ABSA cheque account last year September, the online process was worse than pulling teeth and I ended up having to go to the branch anyway just to open the account. I have never received a single bank statement other than statements they wanted me AGAIN to draw in the branch, because of their system issues. I requested my statements to be sent via email, but never received any statements. I have spend an hour now dialing ***, following the prompts, where after I'm told an SMS is sent to me and I must follow the instructions, the SMS only says to phone ***again and this is a never ending loop as it just resends the SMS and then ends the call. In desperation I phoned the ABSA Woodbridge branch, after being transferred again, a very rude Linda answered and told me to phone ***AGAIN!!!! After asking "can you not help me at all" I was told no, phone the number. I cannot believe a bank can be so useless! If I try and download the statements, I'm advised I will have to pay for it????? How can a bank refuse me statements or charge me just to get a monthly statement??????