ALMOST A MONTH AFTER DAMAGE

On 4 November I submitted a claim for damage to my building. After not responding I posted it on Hello Peter and got reaction. They phoned me and apoligised and they submitted the claim manually. On 14 November I got an sms from absa that the builder will contact me. The reference is ********** . The builder contacted me on that same day and did the inspection. I phoned the builder on 27 November and he told me that he submitted to quote to ABSA not long after he did the inspection and that he is still waiting for them. I feel this is unacceptable. I just get the impression that they do this deliberately to play for time. One of these days the builder will be closing for the festive break. I feel like lay a charge of ***** with the police. I am paying for insurance and they dont care.