Almost 4 weeks and ABSA's National Estate Dept has not transferred my mom's late money into the estate accounto my lat

On 10 November 2020, I submitted all the required documents to the National Deceased Estate department at Absa for them to transfer funds in my mom's account into the estate account (which I shared with them).

On 25 Nov, I was informed the estate account banking details were outstanding to which I resent. I have been following up with them since then, I'm told I must check again next week.

I've waited for almost 4 weeks now for this to be resolved yet their turnaround time is 8 days.

Appalling, to say the least!