BW
Brett W
1 reviews | Active since Nov 2017
20 Jul 2021, 13:52
Almost 10 years and still spamming me.
I closed my accounts in 2013 due to your inability to offer basic service levels at your private banking level.
Since then - you have repeatedly spammed me with SMS's and emails as if I was still a client.
Repeated requests to remove my details have been ignored.
"The safety of Absa colleagues, customers and clients first priority in unprecedented times"
I am not - and will never be a ABSA customer again.
To make this 100% clear: "You do not have my permission to store or use my personal information".
Should I receive any further spam from you - I will take it further.
Helpful (0)
Replies (4)0
Replies (4)
Absa's replyOfficial
20 Jul 2021, 15:27Dear Brett Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***1. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours. Kind regards, Daphne Le Grange Group Customer Care
Absa's reply20 Jul 2021, 15:27
Official
Dear Brett Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***1. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours. Kind regards, Daphne Le Grange Group Customer Care
BW
Brett W's updateReviewer Update
23 Jul 2021, 14:14"I will contact you with feedback before the end of day 22 July 2021." - as expected from ABSA - no response.
I will see if I can take this further elsewhere.
I will see if I can take this further elsewhere.
BW
Brett W's update23 Jul 2021, 14:14
Reviewer Update
"I will contact you with feedback before the end of day 22 July 2021." - as expected from ABSA - no response.
I will see if I can take this further elsewhere.
I will see if I can take this further elsewhere.
BW
Brett W's updateReviewer Update
26 Jul 2021, 07:09No, I don't find that in order. You've told me the same thing multiple times. Much like your commitments to respond by specific dates.
I have contacted the banking ombudsman to see if they can assist.
I have contacted the banking ombudsman to see if they can assist.
BW
Brett W's update26 Jul 2021, 07:09
Reviewer Update
No, I don't find that in order. You've told me the same thing multiple times. Much like your commitments to respond by specific dates.
I have contacted the banking ombudsman to see if they can assist.
I have contacted the banking ombudsman to see if they can assist.
Absa's replyOfficial
28 Jul 2021, 15:05Dear Mr Ward
We acknowledge receipt of your posting
Your further concern will be reviewed.
Your complaint reference number is C-***1.
Regards
Daphne Le Grange
We acknowledge receipt of your posting
Your further concern will be reviewed.
Your complaint reference number is C-***1.
Regards
Daphne Le Grange
Absa's reply28 Jul 2021, 15:05
Official
Dear Mr Ward
We acknowledge receipt of your posting
Your further concern will be reviewed.
Your complaint reference number is C-***1.
Regards
Daphne Le Grange
We acknowledge receipt of your posting
Your further concern will be reviewed.
Your complaint reference number is C-***1.
Regards
Daphne Le Grange