DR
Dorienne R

1 reviews | Active since Dec 2012

10 Mar 2015, 14:33

Allowing ********** debit orders

Last year I reported suspicious debit orders. I also requested ABSA to please look into the Companies as I did not authorise any debit orders. ABSA however informed me that I must sort it out with the Companies itself and they accordingly merely provided me with the contact numbers. After numerous telephone calls and frustration I eventually succeeded in stopping the debit orders and the companies even admitted that they wrongfully debited my account(for 6 years)<br> Much to my surprise, two months later - they did the same thing. I immediately phoned ABSA who again said they cannot do anything. I then phoned the ***** hotline who also informed me that they are not going to do anything.<br> I then wrote an e-mail to the ***** department requesting that they please look into the company, as I am obviously not the only client being targeted. I then received a phone call informing me that they can merely put me through to the company. The line was however busy and I never heard from ABSA again. <br> So ABSA - if it is not YOUR problem - whose problem is it?!! If you are not investigating companies that **********ly debit clients' accounts, why do we have bank accounts?!

0
Replies (1)
Absa
Absa's reply11 Mar 2015, 11:34
Official
Hello Dorienne,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd

Best regards,