Allow me to SHOCK you, should you consider moving to ABSA

<p>I have been an Absa (Volkskas) client all my life. I have fully settled a study loan with them, my homeloan is with them, and recently I have taken out car finance with them (putting down a 60% dep on the car)</p> <p> <br />1) Days after my first debit order on the car was due, I recieve a call from ABSA asking why my payment is in arrears. I explained that it is not possible as its on debit order and there is more that enough money in the account. After investigation the agent on the phone confirms that they have left out a digit on my account number and that is why the debit order does not go through, but they will rectify it. Next month I receive the exact same call and I explain the situation to the agent on the phone, to which she replies, "Okay I will make sure the situation is rectified now and the correct account number added". Next month I receive a call again, this time from an arrogant agent asking me why my account is in arrears again....I guess you know where I am going with this!! Absolutely shocking that for they can not even get their own clients cheque account number correct for a debit order, and then harass me every month because my account is in arrears. Your incompetence is shameful to say the least.</p> <p> <br />2) I app**** for a personal loan on 5 May. Today is 23 May and I still have not had any constructive feedback on my loan application. In two days time my application would be 3 weeks old, and I would like to know if it is normal for a personal loan application to take this long. A friend had a similar loan application done within 4 days at FNB. For the last two weeks I have been following up with them, and the only response I have been getting is "Its in the final stages of the process", and NO ONE takes responsibilty for this??? How do you expect people to keep on supporting you with this kind of service? </p> <p> <br />3) I app**** to ABSA for Private banking, as I assumed this is what is required to receive anything even resembling decent service. Long story short, even though my cumulative income through salary, investments and rental income is more than R750k per annum, I had to explain myself to an equisition and provide other proof (appart from the money they can clearly see in my bank account) of these additional income, even though all my accounts are with Absa and they can see the exact amount of money that moves through my account per annum. Why should I beg to do more business with you? And why should I explain the sources of my income to a bank in order to do business with them when all the info is clear on my bank statement? Needless to say expalining I dont have the time for this, my application to Private banking was declined.</p> <p><br />Good luck to the remaining Absa clients, after 25 years I have had it and I am moving away from this pathetic excuse of a financial services provider.</p>