All I needed was my App to be fixed. WHAT A JOKE

I forgot my password of my banking app - the guy was so rude on the phone first of all but had me on the phone for 40mins (at least the situation was resolved)! Another thing, two days later I got a new phone so obviously I needed to re download the app. It was not sending the verification sms to my phone (and no my number did not change at all) - for the next day and a half stressing because I couldn’t get into my app and was concerned - I tried everything even logging in online. Even my internet banking was not working!!! Sunday (a day later) morning I call the call centre again @7:30am! At least this lady was nice and helpful. I explained my story, she eventually tells me that the previous guy did a profile check on me via the phone and profile checks can only be done ONCE VIA THE PHONE. Wow he could’ve at least mentioned that on the 40min phone-call - I’m sure there’s an alternative way to change your password. Anyway - this lady tried to assist me and eventually told me I need to actually go into the branch because she is not allowed to do a profile check. Working during banking times - this is extremely inconvenient for me. The Monday - I step into the bank at 15:29. Now I know what you thinking why so late? Because I could actually get in trouble at work! Me being the person I am I went in apologetic as I would never want my clients to come last minute into my office. I went to Vangate Mall branch. Firstly the security was extremely rude! Secondly my app is still not working and it is Wednesday. What a joke! So I was directed to Customer Service and ***lene assisted me. Very nice lady but I’m not sure she knew what my issue was or probably just wanted to give up and go home. She solved the verification situation out and tried helping me to the fullest and I can’t complain about that. But the linking of the device WAS AND IS STILL NOT WORKING. She said maybe it’s my signal - I’m like okay you guys have wifi. Okay connect to wifi still not working. I tried doing it on my old phone and it’s still not working. All she could keep on saying was that because I have an iPhone , and that’s why she doesn’t like iPhone. Well I like my iPhone and I would like access to my damn app and internet banking on my iPhone!!!! And she kept on saying sarcastically about how iPhones are the problem. Like I took her jokes lightly as I understood that she just wanted to go home (even though I was extremely upset and stressed out at this point I was still being apologetic about being this late! And entertained her jokes because I know the feeling - I also work in customer service.) She needs to learn to be more professional also, she is very nice and I know she means well but still just a tip for her manager -but all in all I don’t care! All I wanted was my app fixed and it still isn’t fixed. I asked her before I left if it would work - she said yes it should. Again it’s Wednesday and I have zero time to be told the same **** at the bank again. SO I NEED HELP! If your staff are not sure, don’t let a client leave unless their issues are resolved. PERIOD! If they were offline, then she should’ve told me but I mean I’ve been trying since Saturday this situation should’ve been resolved. Totally moving banks. Imagine paying for internet banking and you can’t use it? What a joke! Plus I’m being charged for so many unnecessary things - and I told ***lene this. She tells me ‘well maybe because you have a **** account’. Imagine the audacity! Haha! I can just laugh at Absa - I’ve never been treated like this and I’ve been banking with Absa for 10 years! Time for change I guess!