All day to do nothing

I was contacted by ABSA to inform that they are replacing my private bank mastercard with a visa card and a courier would contact me shortly to arrange delivery to me. The courier contacted we shortly there after and tried to arrange delivery to me but wanted the details of a 3rd party in case I was not available. I refused to give third party details and told them that only I would receive the card as ABSA erroneaously delivered ny previous card to someone else and there was a large amount o ***** on the card. This was sorted out and reimbursed eventually but cost me time and effort to prove my case and that ABSA were in the wrong as I never received the card. Anyway the courier eventually advised me to rather collect the card from my nearest branch as they would deliver it there. Fatal mistake...... I received the call from Jeffreys bay branch and went in to collect it.. Afer waiting for 30 minutes in the queue with only 5 people in front of me, I walked out of the branch in sheer frustration. I really hate going to Jeffreys bay branch to do any banking business or collections as I have had similar experiences in the past and do my utmost to stay out of the branch. I did not ask for this new card and I still dont have it and really dont have the courage to attempt Jeffreys bay branch again as it is a waste of my time.