All correspondance ignored

I am currently under debt review and received a letter from Absa stating that the agreement has been terminated due to the fact that I have defaulted on my account.

I have sent Absa all of the proof of payments illustrating that I have transferred all of the funds to Hyphen PDA an that the funds were distributed according to the court order . My debt councillor has been trying to get a detailed statement from Absa, however Absa ignores all requests sent to them.

When I phone Absa, I am advised that they will not deal with me, only my debt councellor, however my debt councellor is continuously ignored.

This is not the first time that I have received appauling customer "service" from Absa.

Can someone please deal with this with a heightened sense of urgency, as I have not come this far in my debt review process for everything to go belly-up.