All Consultants keep on transferring my call

There is ***** that is commited with my personal details. Courier services have been callibcalling to arrange delivery of master gold card which I never app**** for. I tried to get assistance from Absa call center as to what really went on but every consultant I am put through claims not to be able to assist with that info and transfers me to the other who also sats the same and transfer me to others. I have been transferred to 6 departments and none is able to help. I have used a lot of airtime due to this. What ****es me the most is, this is ***** and ABSA seems to not take this matter seriously.