Airtime not loaded

<p>It is proving to be frustration after frustration banking with ABSA. I purchased a R60 MTN airtime on line yesterday around 7pm. The money was deducted from my account but the airtime was never loaded. Before you question if I punched in the correct cell number, the number has been added as a prepaid beneficiary and I have purchased airtime successfully before. I went to the branch this morning to enquire, was asked to call ABSA online, waited for about 20 min on the phone, only to be told that a complaint can be launched after 24 hours. Seriously!!! This is becoming ridiculous now really. What I wanted was to ask what happened with the transaction? What reference numbers can I use if this is not ABSA's fault (which I doubt its not). Bare in mind that I wanted to make an urgent call when I purchased this airtime.</p>