DP
Dheran P

1 reviews | Active since May 2016

15 Sept 2016, 12:57

AIP Services Forcing Insurance on my Vehicle Finance

<p>Good day,</p> <p>Since the 1st September 2016 i have been constantly sending emails to AIP Services to confirm my insurance cover.</p> <p>I have sent my insurance cover 2 times to them and they are telling me they never recieved my attachments. I checked and all my emails have been sent with attachments of my cover. My cover also matches all their criteria.</p> <p> </p> <p>Today i received a rude email saying they rep**** to me and i must send it a third time!!!</p> <p> </p> <p>Now i fear they will force insurance onto my Vehicle finance after I have comp**** with all their requirements.</p> <p>If i am correct, you are not allowed to force a product on me and force me to pay for something after i have comp**** with your requirments.</p> <p> </p> <p>I have no option but to forward this to the Banking Ombudsman if you add this to my finance.</p> <p>I require an answer today!!!</p>

0
Replies (1)
Absa
Absa's reply15 Sept 2016, 14:12
Official

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd