AIMS Bad service is costing me money

I've submitted switch and debit order transaction change on the 20th January, as yet my transactions have not been processed and as a result have incurred a loss. I've tried contacting AIMS and you should consider yourself lucky to get through to them and when you do get through they take your contact details and say they will phone you back but never do!!! If Absa don't want my business, I'll go to a financial institution who does!