Aimless Pillar to post like a hot potatoe being passed around

I receive international salary payments into my account every month and every month I have to phone inward payments to release the payment as there is no record of the payment in my online banking or banking app. I have complaind several times about this as I dont want a standing instruction for release. Only this morning I contacted private assist and they directed me to some department who in turn directed me somwhere else and they directed me somewhere else again and so on and so forth until I lost my cool and put the phone down because I eventually ended up at inward payments and the operator wanted to direct me somewhere else again. What is so challenging about getting my inward payment to show in my banking so that I can convert online. I have addressed this with my private banker with no success either