MS
Marius S
1 reviews | Active since May 2019
01 Jul 2024, 11:02
Ai ABSA
I cant believe that once again I have to resort to a complaint on Hellopeter before getting assistance. I refer to a previous complaint when SARS paid money into my wrong account and ABSA could not “refund” the money. After a complaint the money was paid back. Now again I am faced with exactly the same problem having to file a complaint again.
Helpful (0)
Replies (9)0
Replies (9)
Absa's replyOfficial
01 Jul 2024, 12:21Dear Marius Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***4. RegardsGodfrey NdouCustomer Value Management
Best regards,
Absa's reply01 Jul 2024, 12:21
Official
Dear Marius Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***4. RegardsGodfrey NdouCustomer Value Management
Best regards,
MS
Marius S's updateReviewer Update
02 Jul 2024, 05:15Good morning Lilitha,
Once again I am left astonished by the modus operandi of ABSA.
Can you please explain to me why I am now being “vetted” as if I am trying to take money that does not belong to me?
Since you insist on scrutinising payments made to my ABSA account please take note of the following:
On the 20th of June 2024 I was requested by PA Swart and G Swart (whom made the payment of R3000.00 into my ABSA account) to shoot a Kudu on their behalf.
On Friday the 28th of June 2024 @ 18:39 I shot said kudu on the farm of L Herselman (foto and video evidence can be provided on request).
On Sunday the 30th of June 2024 @ 14:49 PA Swart proceeded with a payment of R3000.00 (unfortunately into the wrong account - ABSA - the account in dispute) in order for me to settle the account of L Herselman for the kudu that was shot on her farm.
If any of the above mentioned remains “uncertain” to yourself or any “authority” figure of the investigation department of ABSA “Private” Bank your are welcome to contact any of the relevant parties on/at:
PA Swart - ***G Swart - ***L Herselman - ***
If you have any further questions relating to my “debt councillor” you are welcome to contact Anastasia Esterhuizen - *** or ***
RegardsM Stander
Once again I am left astonished by the modus operandi of ABSA.
Can you please explain to me why I am now being “vetted” as if I am trying to take money that does not belong to me?
Since you insist on scrutinising payments made to my ABSA account please take note of the following:
On the 20th of June 2024 I was requested by PA Swart and G Swart (whom made the payment of R3000.00 into my ABSA account) to shoot a Kudu on their behalf.
On Friday the 28th of June 2024 @ 18:39 I shot said kudu on the farm of L Herselman (foto and video evidence can be provided on request).
On Sunday the 30th of June 2024 @ 14:49 PA Swart proceeded with a payment of R3000.00 (unfortunately into the wrong account - ABSA - the account in dispute) in order for me to settle the account of L Herselman for the kudu that was shot on her farm.
If any of the above mentioned remains “uncertain” to yourself or any “authority” figure of the investigation department of ABSA “Private” Bank your are welcome to contact any of the relevant parties on/at:
PA Swart - ***G Swart - ***L Herselman - ***
If you have any further questions relating to my “debt councillor” you are welcome to contact Anastasia Esterhuizen - *** or ***
RegardsM Stander
MS
Marius S's update02 Jul 2024, 05:15
Reviewer Update
Good morning Lilitha,
Once again I am left astonished by the modus operandi of ABSA.
Can you please explain to me why I am now being “vetted” as if I am trying to take money that does not belong to me?
Since you insist on scrutinising payments made to my ABSA account please take note of the following:
On the 20th of June 2024 I was requested by PA Swart and G Swart (whom made the payment of R3000.00 into my ABSA account) to shoot a Kudu on their behalf.
On Friday the 28th of June 2024 @ 18:39 I shot said kudu on the farm of L Herselman (foto and video evidence can be provided on request).
On Sunday the 30th of June 2024 @ 14:49 PA Swart proceeded with a payment of R3000.00 (unfortunately into the wrong account - ABSA - the account in dispute) in order for me to settle the account of L Herselman for the kudu that was shot on her farm.
If any of the above mentioned remains “uncertain” to yourself or any “authority” figure of the investigation department of ABSA “Private” Bank your are welcome to contact any of the relevant parties on/at:
PA Swart - ***G Swart - ***L Herselman - ***
If you have any further questions relating to my “debt councillor” you are welcome to contact Anastasia Esterhuizen - *** or ***
RegardsM Stander
Once again I am left astonished by the modus operandi of ABSA.
Can you please explain to me why I am now being “vetted” as if I am trying to take money that does not belong to me?
Since you insist on scrutinising payments made to my ABSA account please take note of the following:
On the 20th of June 2024 I was requested by PA Swart and G Swart (whom made the payment of R3000.00 into my ABSA account) to shoot a Kudu on their behalf.
On Friday the 28th of June 2024 @ 18:39 I shot said kudu on the farm of L Herselman (foto and video evidence can be provided on request).
On Sunday the 30th of June 2024 @ 14:49 PA Swart proceeded with a payment of R3000.00 (unfortunately into the wrong account - ABSA - the account in dispute) in order for me to settle the account of L Herselman for the kudu that was shot on her farm.
If any of the above mentioned remains “uncertain” to yourself or any “authority” figure of the investigation department of ABSA “Private” Bank your are welcome to contact any of the relevant parties on/at:
PA Swart - ***G Swart - ***L Herselman - ***
If you have any further questions relating to my “debt councillor” you are welcome to contact Anastasia Esterhuizen - *** or ***
RegardsM Stander
Absa's replyOfficial
02 Jul 2024, 09:08Dear Marius,
Case reference number C-***4.
We do acknowledge your complaint and apologise for any inconvenience caused.
Please forward me the following to enable us to refund you.
Confirmation of your bank account (bank statement (not older than 3 months, or confirmation letter).
A copy of your I.D. book/card.
RegardsGodfrey NdouCustomer Value Management
Case reference number C-***4.
We do acknowledge your complaint and apologise for any inconvenience caused.
Please forward me the following to enable us to refund you.
Confirmation of your bank account (bank statement (not older than 3 months, or confirmation letter).
A copy of your I.D. book/card.
RegardsGodfrey NdouCustomer Value Management
Best regards,
Absa's reply02 Jul 2024, 09:08
Official
Dear Marius,
Case reference number C-***4.
We do acknowledge your complaint and apologise for any inconvenience caused.
Please forward me the following to enable us to refund you.
Confirmation of your bank account (bank statement (not older than 3 months, or confirmation letter).
A copy of your I.D. book/card.
RegardsGodfrey NdouCustomer Value Management
Case reference number C-***4.
We do acknowledge your complaint and apologise for any inconvenience caused.
Please forward me the following to enable us to refund you.
Confirmation of your bank account (bank statement (not older than 3 months, or confirmation letter).
A copy of your I.D. book/card.
RegardsGodfrey NdouCustomer Value Management
Best regards,
MS
Marius S's updateReviewer Update
03 Jul 2024, 14:35Good day, I have provided you with the requested documents but have not received any update?
MS
Marius S's update03 Jul 2024, 14:35
Reviewer Update
Good day, I have provided you with the requested documents but have not received any update?
Absa's replyOfficial
03 Jul 2024, 15:13Dear Marius,
We received your documents and they have been submitted for processing the refund.
We will provide feedback once processing is done.
RegardsGodfrey NdouCustomer Value Management
We received your documents and they have been submitted for processing the refund.
We will provide feedback once processing is done.
RegardsGodfrey NdouCustomer Value Management
Best regards,
Absa's reply03 Jul 2024, 15:13
Official
Dear Marius,
We received your documents and they have been submitted for processing the refund.
We will provide feedback once processing is done.
RegardsGodfrey NdouCustomer Value Management
We received your documents and they have been submitted for processing the refund.
We will provide feedback once processing is done.
RegardsGodfrey NdouCustomer Value Management
Best regards,
MS
Marius S's updateReviewer Update
03 Jul 2024, 15:56Again absolutely no urgency!!
MS
Marius S's update03 Jul 2024, 15:56
Reviewer Update
Again absolutely no urgency!!
Absa's replyOfficial
03 Jul 2024, 17:20Dear Marius,
We acknowledge your response.
We will provide feedback once processing is done.
RegardsGodfrey NdouCustomer Value Management
We acknowledge your response.
We will provide feedback once processing is done.
RegardsGodfrey NdouCustomer Value Management
Best regards,
Absa's reply03 Jul 2024, 17:20
Official
Dear Marius,
We acknowledge your response.
We will provide feedback once processing is done.
RegardsGodfrey NdouCustomer Value Management
We acknowledge your response.
We will provide feedback once processing is done.
RegardsGodfrey NdouCustomer Value Management
Best regards,
MS
Marius S's updateReviewer Update
04 Jul 2024, 08:53I guess it is no surprise that I phoned just now by ABSA requesting my banking details in order to process the transfer. The same transfer I was told was already loaded after I provided you with my banking details!!!!
Bravo ABSA
Bravo ABSA
MS
Marius S's update04 Jul 2024, 08:53
Reviewer Update
I guess it is no surprise that I phoned just now by ABSA requesting my banking details in order to process the transfer. The same transfer I was told was already loaded after I provided you with my banking details!!!!
Bravo ABSA
Bravo ABSA
Absa's replyOfficial
04 Jul 2024, 10:26Dear Marius,
We acknowledge your response.
RegardsGodfrey NdouCustomer Value Management
We acknowledge your response.
RegardsGodfrey NdouCustomer Value Management
Best regards,
Absa's reply04 Jul 2024, 10:26
Official
Dear Marius,
We acknowledge your response.
RegardsGodfrey NdouCustomer Value Management
We acknowledge your response.
RegardsGodfrey NdouCustomer Value Management
Best regards,