Agreement not upheld!!

Being a very loyal Absa client with an impeccable credit rating and credit record for close on 30 years, I am totally disgusted with the non-service provided and total incompetence of there staff members. A credit transfer due into my account was a few hours late and I made prior arrangements with ABSA to honour the payment and this in turn was confirmed. I log onto my account and see that this arrangement was not upheld and ABSA returned the payment that needed to be honoured as per our agreement. ..... Can you reach somebody with competence to address the matter...... NO!!!!! This says a lot about a bank who prides themselves in saying \Today ..Tomorrow ..Together"- An opposition institution looks like a very attractive option at this point in time... I would recommend that this matter be addressed with me personally in order for the *********** staff members not to be replaced. I wonder what Barclays's reaction would be should this come to there attention..."""