Agents not doing what they promised.

I have been struggling since last week to close my credit card and everytime I phoned the agent says my credit card is closed, next time still open ect.

I have been promised to receive my paid up letter before 17h00 on 23/3/23 and I had to phone again to follow up. The agent told me the email takes 15 min to reach me. Still nothing after an hour. I even sent a mail to assist in an paid up letter request. I was promised to be contacted by someone within 24hr. Nothing yet.

Your service is pathetic that's why I'm closing my accounts.