Agents / Bank cannot help me!!!

I had done an online credit card application on 29/01/2016 via my internet banking,I tried to complete it online,but get message sayin I must call the helpdesk,wen I do,they put me threw to credit card department,then I have to hold for more than 20mins to get threw,,today I decided to go into the bank,which they couldn't even help,said I have to call credit card,so the dial the number for me and sat in my lunch break holding on for 30mins to finally get threw to credit department,wen I get threw,they tell me that there is an error and because I did it via internet banking them,she then puts me threw to them, waitied for another 10mins,get threw,the guy accessed my account and said I must try again,so I went online whilst in the bank,then as was accessin the application,absa bank computer says error on page,so I had to tell the agent I have to go back to work and will try access the application to get back to work,still can't access it,sayin the application has been cancelled during the application process,and if I wish to apply,I mus again via the website.so I called internet banking and the lady 01/02/2016,really, PATHETIC SERVICE!!CONSIDERING CHANGING BANKS