Agents are excelling at incompetence

<p>I app**** for a credit card through Absa online. The credit card delivery was scheduled on 13 April 2017. The courier advisor assured me that my wife will be able to sign for and receive the card, however, when the courier arrived, he refused to give her the card. I explained to him that I was told that she can sign for it and he rudely said that they don't do 3rd party deliveries. They then arranged delivery for the 18 April 2017. I was at home so I collected the card and provided the courier with all the necessary documents (Proof of residence and 3 months payslip) I then received a call on the 20 April saying that my application was in its last stage and I should receive an email once the activation is complete. I waited and no such email was received, I then called the call center and they said that my proof of residence was not attached despite me providing it to the courier and sending email copies numerous of times. It was a back and forth with 3 different agents until I called again today at 22 April 2017 and an advisor said that my proof of residence is not certified (which I was never told of in the first place) I even tried reaching out on Absa's facebook page to no avail, I really need this card as I am traveling and the service I received is just putting me off from having anything to do with Absa depite being a client for well over 10 years. Please assist as this is leaving a very bitter taste in my mouth.</p>