AGENT NOT DELIVERING AND SLOW SERVICE

My profile was blocked because of some question I answered incorrectly, according to ABSA. This was sometimes last year. I then had a query so I had to call ABSA and they did mention that my profile has been blocked, they will send a request for the profile to be unblocked. On Friday (16 Jan 2026) I did an online loan application, just a few min after I completed the application, I got a call from one of their agents as we then needed to finalized the application. After confirming my details she then advised me that my profile has been blocked!!!!!!!!!! This should have been resolved last year already!! She told me she will request her colleague to unblock it then call me back. The day went by, no call, no update. Called back ABSA later that day only to be advised that the profile is still blocked and there was "NO" request that was sent. She then sent the request and she told me that I should expect a call the following (Sat 17 January). No call, no update. The account is still BLOCKED since last year! I really don't know what I have to do. Am just worried that this could drag for another 3 months!