agent not been helpful

I have app**** for Vehicle finance for a 2014 model car but to my surprises ABSA refused to give me a residual on the 2014 model,I'm happy with the rates but my question is why ABSA is financing cars that are still within 10 years old if the have Identified the older cars are a posing risks?

the response from the ABSA agent was really not making sense at all, what risk is that ?

Good day Pule

Unfortunately this is one of our credit policy as a Bank to grant finance to our customers. Due to the risks that older model pose to customer and us as a BANK.

Kind regards

Ursula Dladla Sales Consultant Absa Vehicle & Asset Finance Gauteng South

T+27 (0)11 **********

Absa Towers West, 15 Troye Street , Johannesburg ,2001

www.absa.co.za Sent: Monday, June 3, 2019 2:06 PM

Subject: RE: Approval for Mercedes-Benz

Good day Dladla

Can you please send me a documentation to substantiate the statement made below. How is the credit for 2014 car differ from the credit for 2016 car? Which methodology is used to rate the 2 model?

I interested in the approval offer but I need that balloon as part of the approval.

Regards Pule