Agent Insults Customer by laughing

Good Day,<br> So Today I contacted the Absa Call centre 6 times can you believe it, six times just to be insulted by a agent named Nolita Solelo, who told me it would take another 9 days to process my application. I ask her to give me proof where it says it would take another 9 days before the application process is finish as the website says 5-7 working days. This Women has a cheek to tell me the policy has changed and that the website is outdated. Now a banks website which is outdated how can you trust that bank. I think this agent likes insulting people thinking that she is doing the customer a favour I would have fired her immediately, I suggest that you listen into her call.