Agent hang up my phone without apologising

<p>I called the Lost & ****** Cards Hotline and spoke to a Ziani, I have two debit cards on the account and misplaced one of the cards. She cancelled a card without asking me which card i wanted cancelled which happened to be the card I was holding in my hand. After asking her why she cancelled the wrong one she said the one card didnt have transactions so she thought i wanted the one with transactions cancelled. She was rude and unapologetic and to add spice to the whole meal, she dropped the phone on me. What a waste of my airtime and time . Its not the first time I have cancelled a card but this was by far the worst service I have ever received that has highly inconvienced me and i still havent received the smses notifying me of the stopped/cancelled card.</p>