Against what was agreed!
I recieved a call from ABSA Danielle on Thursday 5 May. I am 2.2 months behind on my car installments. I made a payment arrangement as I finally was getting a payout for 20 May. Today my salary was deposit and it was just enough for my rent and lo and behold half of it is taken by Absa when I specifically arranged for a payment on 20th after I recieve my payout! This is really unacceptable!!!!!
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Absa's replyOfficial
11 May 2022, 11:50Dear Megan-jayne Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***4. Kind regards,Group Customer CareRezona Louw
Absa's reply11 May 2022, 11:50
Official
Dear Megan-jayne Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***4. Kind regards,Group Customer CareRezona Louw
's updateReviewer Update
11 May 2022, 14:21Thank you , I called Danielle this morning and she re-read her notes which were correct.... so yes this is a very unfortunate misunderstanding. However, I do appreciate your efforts. Thank you again
's update11 May 2022, 14:21
Reviewer Update
Thank you , I called Danielle this morning and she re-read her notes which were correct.... so yes this is a very unfortunate misunderstanding. However, I do appreciate your efforts. Thank you again