***** against ABSA - Debit orders deducted wrongfully

No service and communication from ABSA, I have been banking with them for more than 15 years, always used other Financial service providers as ABSA is very poor in providing a service. Recently got a home loan through ABSA, worst mistake i ever made.... I have been trying to get at some one to assist me at ABSA as they have been deducting a lot of money every month for something I do not have in place, this has been going on for 3 months now, opened almost 10 cases with them now, still no answer. Guess this is now ***** and will now have to open a ***** case....