1 reviews | Active since Jul 2011
Again with the bad service
<p>I wish I could write the kind of review that will change something, but I can't. Nothing will change. This is a waste of time and there are no winners - at all only those who lose a little less ...</p>
I have now been waiting a week to find out if my application for an overdraft increase is approved or not. I was told by the call centre agent that "Adri" contacted me to discuss my proof of residence. "Adri" never phoned. Irrespective, I do not know how many times I have to let ABSA know that I have a new address, that I live on a smallholding and the only proof of residence I have is the Eskom letter never mind that ABSA is my bond holder. I am just so tired of being FICA'd over and over and nothing gets logged on the system and waiting and being "phoned" only really not being phoned by your agents and the amount is so small its probably not even worth it to continue the application. or the complaint because .... all that happens is nothing. Service does not improve. I don't want to complain, I hate it. I just want everyone to do what they say they are going to do. And I left my reference on HelloPeter
I have now been waiting a week to find out if my application for an overdraft increase is approved or not. I was told by the call centre agent that "Adri" contacted me to discuss my proof of residence. "Adri" never phoned. Irrespective, I do not know how many times I have to let ABSA know that I have a new address, that I live on a smallholding and the only proof of residence I have is the Eskom letter never mind that ABSA is my bond holder. I am just so tired of being FICA'd over and over and nothing gets logged on the system and waiting and being "phoned" only really not being phoned by your agents and the amount is so small its probably not even worth it to continue the application. or the complaint because .... all that happens is nothing. Service does not improve. I don't want to complain, I hate it. I just want everyone to do what they say they are going to do. And I left my reference on HelloPeter
Dear Lee-Ann
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Dear Lee-Ann
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd