Again breached SLA on ATM cash deposit complaint

0210/2017 An Absa ATM retained the full cash amount inserted/deposited. Reported the suitation immediately and relayed the seriousness of the matter, being October's rent. The matter was treated as non important and 'not Absa's problem' as the ATMs responsiblites are "outsourced to another organisation". The 'complaint form' was filled in with an SLA clearly stating a maximum 3 day response time. Five days later, the 6th October 2017, requested from Absa's complaint centre the reason for the delay and was informed to wait for a further 2 working days as "it takes 7 days" for the outsourced organisation to respond. The matter, the breach of contract, its urgency and legal ramifications were treated with disdain. Requested a supervisor to address and escalate the matter urgently. Felt greatly comforted that "she will try" but rather to wait a further 4 days!