Again Absa fail to respond 4out of 4 times no response!!

On Monday 6 November 2017, I requested proof of payments for a certain beneficiary for 2016 from ********** ( ticket nr ********** ). Until today, Thursday 9 Nov, I haven't received any feedback from them accept the automated response email giving me the ticket ref ********** . I called Absa call centre to try and find out for any way they can connect me or give me advice on how to deal with this but to no suprice the call centre is as useless as always. No help offered. I think it is time to close accounts and move on.