After years that home insurance cancelled I still pay!!!!

<p>June 2 - 2014 : Request cancellation of Home insurance. They requested proof of other insurance which was sent through immedietly to adminhoc</p> <p>June 4 - 2014: Follow up email from myself requesting if documents have been received. Phone call centre and wait for 30 minutes no answer.</p> <p>June 9 - 2014: Follow up email. no response</p> <p>June 30 - 2014: Response from Tshidi Moiloa that the documents have been forwarded to the relevant department.</p> <p>June 30 - 2014: Response from HOC Vetting that my request have been received for processing.</p> <p>-----</p> <p>Today 14 June 2016 I receive an email that my insurace will increase!!!! I have been paying double home insurance policy for two years! This is insane and ****************.</p> <p> </p> <p> </p> <p> </p>