After numerous requests for cancellation, still being charged for monthly mailed statements

Over the years I have received excellent service from Absa but after my experience with them recently, I am at my wit's end. I have been receiving mailed statements from them for quite some time, a service that, to the best of my knowledge I have never requested and for which I have no use. Naturally, I am being debited R32 per month for this service. I have never bothered to cancel it because it is not really a significant amount. However, due to Covid-19, I have been stuck in Vietnam since the beginning of this year, which necessitates saving cost wherever possible. That is why on 19 May I emailed the Absa Contact Center to request my monthly mailed statements to be stopped. I promptly received a reply from Gerald Schoenfeldt to confirm that the service has indeed been canceled. However, I was still debit for this service on 1 June and 1 July. Again I reached out to the Absa Contact Center on 9 July. Again I was contacted by Gerald Schoenfeldt to confirm that my monthly statements have now been stopped and that he has requested a refund for the two months from my branch. Surprise surprise, to date I have received no refund and to top it all, my account was again debited with R32 on 1 August. Really Absa, how difficult can it be?