AFTER MORE THAN 30 YEARS WITH ABSA THE POOREST SERVICE

ABSA: AFTER MORE THAN 30 YEARS WITH ABSA THE POOREST SERVICE

Refer: Application for ABSA Business Acc dated 13 November 2024. My emails on C-***1 dated 13, 14, 20 and 21 November 2024 (ABSA Janine Nutt). ABSA RBB 19 minutes incoming call 19 November 2024. Complaints C-***4 and C-***5 dated 22 November 2024. ABSA Email Jennifer Nathsa De Jongh dated 29 November 2024 to close case. My response email to Jennifer Nathsa DeJongh to state that matter was NOT RESOLVED dated 29 November 2024. Visit ABSA Woodlands Branch dated 02 December 2024. Visit ABSA Menlyn Maine dated 06 December 2024.

After more than 30 years with ABSA it is the worst service ever received. I urgently required to open a Business Account to purchase goods before Christmas. It is already 06 December 2024 and after VARIOUS submissions, PROCESSING, etc still nothing. Really NOTHING – not even an account number. On 29 Nov 24, Jennifer Nathsa De Jongh responded “Your complaint reference C-***4 has now been closed”. My response to this email (29 Nov 2024) was “I do not understand the response "complaint reference C-***4 has now been closed. When will the account be opened? Why do I not get any feedback? How do I find out what is going on and what is blocking the process? Why is the complaint closed? Can we please move forward with this process soon please?” On these questions I received NO FEEDBACK from Jennifer. On my visit to ABSA Woodlands Branch on 02 December 2024, I was just referred to ABSA Menlyn Maine. On 06 December 2024, the Consultant opened the list, showed it to me and against “Musgrove Palmer and Du Preez” there was NO PROGRESS! She then suggested that we INITIATE THE PROCESS TO OPEN AN ACCOUNT!!!!??? How is this possible and what is going on??? Is this what happens if you indicate that opening a Business Account is urgent??? Can somebody tell me what to do?