After hours Absa Private assist agents phone etiquette
Horrible phone etiquette from absa private assist call center. Incorrect client resolution steps provided by agent and TL. Zero problem solving s****s demonstrated.
Please listen to recording. Time of call around 17h15 with regards to an avis hold on the account that was requested to be lifted.
Agent: Nthabiseng Matseba Tl: Keagile Pooe
My days with this bank are definitely numbered. If anyone was looking to move their accounts to absa please see if there are no better alternatives before settling for such horrific service
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Absa's replyOfficial
24 May 2019, 14:45Hi Xolisa,
Trust you are well. I am Basani Hlungwane and I will be facilitating your case. Your reference number to your complaint is C-***9. We will be in contact within the next 2business days. Thanks.
Trust you are well. I am Basani Hlungwane and I will be facilitating your case. Your reference number to your complaint is C-***9. We will be in contact within the next 2business days. Thanks.
Absa's reply24 May 2019, 14:45
Official
Hi Xolisa,
Trust you are well. I am Basani Hlungwane and I will be facilitating your case. Your reference number to your complaint is C-***9. We will be in contact within the next 2business days. Thanks.
Trust you are well. I am Basani Hlungwane and I will be facilitating your case. Your reference number to your complaint is C-***9. We will be in contact within the next 2business days. Thanks.