After getting a noti...

Item: Absa
Rating: 5
Author: Pierre B

After getting a notification from ABSA incorrectly alleging that I had not submitted my documentation when I changed my home insurance, I phoned ABSA and Charmaine Khoza assisted me promptly and made sure the documentation gets assigned to the correct department urgently.

Helpful (0)

Replies (2)

Absa's replyOfficial

03 Dec 2025, 11:41

Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***4. I will review and provide you with my specific contact details as well as an expected time frame for further updates/ feedback via email or by contacting you telephonically during the day. I am looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd

Best regards,

Absa's reply03 Dec 2025, 11:41

Official

Best regards,

Absa's replyOfficial

03 Dec 2025, 16:39

Dear Client It is indeed pleasing to receive complimentary remarks about the staff that has given quality service to clients. I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd

Best regards,

Absa's reply03 Dec 2025, 16:39

Official

Best regards,

After getting a noti...

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